InfoCom Europe and Asia Pacific (also referred to as "Company", "we", "us", or "our") respects the privacy of all individuals and parties who are engaging with us, our website or digital platforms that we as research or prospective clients, as research partners or participants (e.g., consumers or business individuals).

InfoCom is an industry research and management consulting company in the area of telecommunications, IT, security, cloud, and digital solutions. We may collect or process personal information (see definition below) when you interact with us. This privacy policy details how InfoCom collects, holds, uses, and discloses personal information of our personnel, clients, customers, suppliers, vendors and business partners.

In the event our site contains links to third-party sites and services, please be aware that we have no control over the content and policies of those sites and we cannot accept responsibility or liability for their respective privacy practices.

Our privacy policy complies with local and global research industry Codes and Standards (e.g. MORES, ESOMAR), as well as all pertinent local laws governing privacy.

Definition of Personal Information

The term “personal information” encompasses any information that relates to an identified or identifiable individual. It can include various types of data, such as names, addresses, email addresses, identification numbers, financial information, health records, IP addresses, and any other information that can directly or indirectly identify a person.

How We Collect Personal Information

InfoCom collects personal data directly from you via online forms or live discussions or when you contact InfoCom. We also collect personal data from third parties.

We may collect your contact information such as full name, company name, email address, postal address, and telephone number when you email or call us with an inquiry or an application for work.

We may also collect your details from publicly available sources or purchase lists from suppliers operating within data protection regulations.

When we conduct market research, we may collect additional information from you with your valid consent.

We may process your information on behalf of our clients who have lawfully collected your information for the purpose of asking you whether you would like to participate in market research, consultancy projects, advisory boards, or events. This information may include your full name, job title, company name, email address, telephone number, and postal address, and may also include information about your area of specialization or health status.

Information you provide through online questionnaires or feedback forms.

Personal Information Retention

We keep your personal information only for as long as we need to but within the parameters of the prevailing local data privacy laws.

Ensuring Security of Your Personal Information

We utilise cybersecurity solutions like network firewall, identity access management, and authentication solutions for computer and data security.

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. Access to private, sensitive, and confidential information, including your personal information, is restricted to authorized employees with legitimate business reasons.

All employees are expected to always maintain the confidentiality of personal information, and failure to do so will result in appropriate disciplinary measures. We hold regular reviews and refresher seminars of the company's and the industry's Code of Conduct and Ethics.

We follow reasonable technical and management practices to help protect the confidentiality, security, and integrity of data stored in our system. While no computer system is completely secure, the measures implemented reduce the likelihood of security problems appropriate with the type of data involved. We employ physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of any personal contact information.

Means of Collecting Personal Information

Most of the personal information we process is provided to us directly by you for one or more of the following reasons:

You subscribe to our E-newsletter.

You have made an information request to us via the website.

You enrolled for participation in surveys, various studies, and research programs.

You have made a complaint or inquiry to us.

You have downloaded our assets from the website like case studies, whitepapers, etc.

You have registered for our webinars, events, or other thought leadership initiatives.

You have shared your contact details at past physical events and other networking opportunities.

You have responded to us on our social handles like LinkedIn, Facebook, X, etc.

You have filled out an inquiry form in our ads on online channels like Google, etc.

You have reached out to us through the contact details shared on the website with inquiries or requests.

We may collect your personal information from public domains such as social media platforms or other public repositories of data as part of the research project.

We may collect your personal information from third parties, for further processing of personal information we have sent the consent request/ form to the individuals for their privacy rights.

An employee of ours gives your contact details as an emergency contact or a reference.

We may collect & share personal information with third parties to conduct engagement programs.

We may collect your personal information for internal engagement activities.

We may collect your personal information as a part of the employee personal file for HR and admin records.

We may collect your personal information for recruitment purposes.

If it is not disproportionate or prejudicial, we’ll contact you to let you know we are processing your personal information.

Purpose of Collecting Personal Information

The personal information we collected would be used for the following purposes:

We use personal data to provide you with information, you have requested or inquiries about our services and offerings;

To send you newsletters, e-mails relating to participation in any of our events or surveys, our proprietary product-related information, and promotional events;

Use for conducting market research with your consent.

To assess applications for jobs we have on offer.

Sharing your Personal Information

We will not sell or share your personal information with third parties for their own promotional or marketing purpose unless you give us consent to do so and permitted by applicable law. Information sharing only takes place within the company and for a legitimate business purpose.

Your Rights as Data Subjects

InfoCom provides their data subject an access to their personal data held by us and further exercise their rights provided in their respective jurisdiction, where data was collected or used, and this is done as per applicable laws. Data subjects can practice this by simply contacting InfoCom.

We respect all the rights guaranteed to data subjects, when we use their personal data, as mentioned in their applicable laws on personal data processing in specific jurisdictions. Such rights include and are limited to the following:

Right to transparency: We use clear and plain language when informing data subjects about how their personal data will be processed. The information provided to the data subject will be clear, concise, and transparent, and it will be provided to them in an easily accessible format.

Right to be informed: Data subjects have the right to be informed. For example – About the fact that their data has been processed, the purpose for which it was processed, and the identity of the controller. InfoCom will provide this through a Data Protection Notice to their data subjects whose personal data is processed.

Right to access: Data Subjects have the right to receive information on whether their personal data is processed by their contractor or processor, the purpose of this processing, the categories of data concerned, and the recipients to whom their data are disclosed, the storage period, as well as the right to access this personal data.

Right to rectification: Data subjects have the right to rectify their data if it is inaccurate or incomplete.

Right to erasure / Right to be forgotten: Data subjects have the right to erase their data for example if their personal data is no longer needed or if they withdraw their consent or if the processing operation is unlawful.

Right to restrict the processing: Data subjects can ask to restrict the data processing under certain circumstances, such as if they contest the accuracy of the processed data or if they are not sure if their data is lawfully processed.

Right to object: Data subjects can object, on compelling legitimate grounds, to the processing of data relating to them.

Rights not to be subject to automated decision-making and profiling: Data subjects have the right not to be subject to a decision based solely on automated processing, including profiling, which results in legal consequences for them or significantly affects them in a similar way.

Rights to data portability: You have the right to obtain a copy of your data in an electronic structure or format that is commonly used and allows for further use by the data subject.

We would respond to your requests without undue delay and at the latest within one month of receipt of your request. That period may be extended by two further months where necessary, taking into account the complexity and number of the requests.

Changes to Our Privacy Notice

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) with the new details and links to the updated or changed policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Who to Contact

For any general questions or concerns regarding your privacy, you may contact us using the following details:

Europe: mail@infocom-de.com

Asia Pacific: apac@infocom-de.com