This article, based on a recent InfoCom study detailing over 30 countries, looks at enterprise telephony markets worldwide, in particular PBX (Private Branch eXchange) and IPT (IP Telephony) solutions for systems with over 400 lines.
Even with the need to cut down on capital expenditures, hosted telephony/PBX is generally not a solution that large enterprises are looking for as an on-premise PBX substitute. Many companies still prefer to keep their PBX infrastructure onsite and large enterprises are quite resistant to give up their premise-based solutions due to the different issues, such as keeping full control of the telephony systems, concerns on the security of the system last but not least, stability and reliability of the broadband infrastructure.
With the global economy at standstill, we expect that PBX sales will continue its declining trend as companies continue to exercise due diligence when it comes to investing in new telephony systems. We see a growing shift on spending more on UC rather than simple telephony systems especially since bring-your-own-device (BYOD) and IP communications services (e.g. messaging, video conferencing) are becoming more popular among large enterprises.