426 Telecom Strategies & Trends Titles

Contact centre markets in EEMEA: strong growth driven by offshoring

Published: 2009-04-22

This article presents an overview of the contact centre markets in Eastern Europe, the Middle East and Africa (EEMEA). We look first at the overall size of these markets and recent growth trends. We then analyse more closely the market shares of the main contact centre vendors in some key countries in Eastern Europe (Russia, Poland, Czech Republic und Hungary), the Middle East (Turkey) and Africa (South Africa).

Published: 2009-04-22

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