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Unified Messaging

Published: 2009-03-04

A first problem with Unified Messaging (UM), also addressed as Unified Communications, is to define exactly what this name stands for.

UM is defined as a totally integrated web-based service consisting of an account where messages in the form of fax, e-mail, and voice-mail can be gathered and retrieved as e-mails, fax or voice messages, independently from their original form and through any kind of terminal, that is any touch-tone phone, fixed or mobile, facsimile or computer at any time.

UM also includes the possibility of personal call management with real time control of incoming calls and call rebound with message processing.

Published: 2009-03-04



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